Frequently Asked Questions

Ordering from Swanson Natural

Where can I purchase Swanson Natural Products?
How do I place an order?
Can I place an order by phone?
Can I place a custom order?
Where do I find your pricing?

Shipping Policy

What are your shipping methods?
When will my order be shipped?
How will my order be packed?
What does shipping cost?
What days do you ship?
How do I track my order?
I won't be home when FedEx delivers. Will they leave the package?
Can you ship outside the US?

About Our Products

Where does your beef come from?
Where does your pork come from?
Where does your poultry come from?
Where does you lamb come from?
Where does your bison come from?
Where does your seafood come from?
What does Organic Certified mean?
Do you sell grass-fed beef?
How long is your beef aged?

Storing Product

What should I do with my products when my order arrives?
How long will the meat last in my fridge?
How long will the meat last in my freezer?
How should I thaw my meat?

Meat Terminology

What is the difference between Prime and Choice Beef?
What is "Pink Slime"?
What are the ingredients and nutritionals of your products?

Your Swanson Natural Account

What information is stored in my account?
What is my username?
Can I retrieve a forgotten password?

Selecting Cuts of Beef

What are your most popular cuts of beef?
1st time customer. What do you recommend?
I'm looking for a specific product. Why can't I find it on your site?

Problems with Received Orders

My order is missing items. What should I do?
The items I received are not what I ordered. What should I do?
The vacuum-sealed packaging is damaged. What should I do?
I am concerned about the temperature/quality of my product?

Processed Orders

My package has been delayed. Will the meat be safe to eat?
Can I change the delivery date of my package?
Can I change items in my order?
Can I change my shipping address?
How do I cancel my order?
Where do I find my package tracking information?

Pricing & Billing

Do I have to pay sales tax?
When will my credit card be charged?
When will my credit appear on my account?

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